Fag & Kompetanse, HR blog

WalkMe and SAP SuccessFactors: Are employees getting things done?

Published by Maja Edborg-Torjussen
WalkMe
21
Sep

Let's do a little thought experiment: You've invested in a really good HR system. Yet it is not always easy for employees and managers to know where to click, what to fill in, or how to complete a task.

Some people look for a user guide. Others ask a colleague, while still others contact internal support. And when many people need help with the same tasks, a lot of time quickly passes. Sound familiar?

Then WalkMe can be part of the solution.

What is WalkMe?

WalkMe is a digital adoption platform that helps employees understand and use digital tools. SAP acquired WalkMe in 2024. The idea behind the acquisition was simple: A good system only creates value when employees understand how to use it.

With WalkMe, SAP makes it easier to adopt new solutions and features, helping customers get more from their investments.

Instead of looking for guidance or trying to remember what was said in a course, employees can get help exactly when they need it, right where they get stuck in SAP SuccessFactors.

WalkMe can, among other things:

  • Guide the user step-by-step through a task
  • Explain what to fill in the various fields
  • Notify if information is missing or something is done incorrectly
  • Make it easier to find the right function
  • Help the user complete processes

Help becomes part of the workflow, instead of something employees have to look for in a user guide somewhere else.

Easier to use SAP SuccessFactors

WalkMe can make it easier for both employees and managers to find and complete tasks correctly in SAP SuccessFactors .

For example, it can be useful when a manager needs to register a new employee, when someone needs to update information about themselves, or when employees and managers need to conduct a performance appraisal.

When users get help along the way, there can be fewer errors and fewer questions to internal support. It also becomes easier to adopt new features and get more value from the system you have already invested in.

See WalkMe in action

Want to see how it works in practice? On October 13th, we invite you to webinar about WalkMe .