Have you considered local support?
There are many good reasons why you should sign a support contract with a killer support provider. Picture this: You've implemented a really good HR and payroll system, and the project is complete. You're into daily operations and the solution is working pretty much as you had envisioned. But then you need a change. Or maybe you've found a bug. Or the regulations on which the solution is based have been updated, and you need to make the system take this into account. What do you do then? Who on earth are you going to play ball with to keep track of all this? You can, of course, staff up internally and make sure you have all this expertise in-house. But that can often be an expensive and extensive affair. Not only do you need to recruit an entire group with both technical and professional skills, but you also need to make sure that they stay up to date in their respective fields at all times.
Entering into an agreement with a support provider can therefore quickly prove to be a wise investment. You get access to the breadth of expertise you need, and it is even up to date. When you contact your support provider, you get both answers to what you are wondering about, and you get someone you can play ball with; they know what is happening both in the market and they have experience from other customers.
But which supplier should I choose?
So we agree that having a support provider is a wise decision. But which provider should you choose? There are several different players in the market, so how do you know which one to choose? First of all, you need to choose someone who knows your system. If you have SAP HR , you need to choose a provider who is really good at SAP support. The same applies if you have SAP SuccessFactors . Then you choose a provider who is really good at SuccessFactors support. But it is one thing if your future supplier knows your system, but what about the regulations behind it? What about local knowledge? And what about language barriers?
Choose a local supplier
Choosing a local supplier, one who really knows the Norwegian or Swedish regulations, is important. You should choose a supplier who understands the regulations behind it, and who keeps up to date on this. For example, if you work within a specific industry, it is an advantage if your support provider has employees who have experience from this industry. If you work with payroll , it is clearly an advantage to choose a supplier with employees who have practical payroll experience. It therefore pays to choose local support.
But what about language?
Most of us speak English, but if we are to be completely honest, it can be a long way from being really good at holiday English to business English. We therefore believe that you should choose a support provider who speaks your language. When you choose local support, you ensure that important information is not lost in the translation.
Local Support - Select Sariba
We at Sariba have more than 15 years of experience in SAP Support, and we have built up both breadth and depth of expertise. Everyone who works with support of payroll has practical payroll work in the competence bag, and with us, each customer gets their own Service Delivery Manager (SDM). Your SDM speaks your language and has an extra responsibility for you and your solution. We ensure that our consultants are always up to date on both system and regulations, so you don't have to worry about this.
In addition, we have a large network to play on, if we need it. Some of our colleagues speak English, but the dialogue with them, we can more than happily take for you, if you wish. We make sure that you and your solution are in the very best hands, so that you can focus on what is important for your company.