welcome to sariba customer excellence

Visualize the following: The project is complete, and your new SAP HXM system has been implemented. You have chosen the very best HR system the market has to offer, and you have a payroll system with an exceptionally robust engine. You know that the best companies choose the best solutions, and you are of course one of them: You have chosen SAP.

The hypercare period is over, and the last implementation consultant has turned off the lights on the way out. And now what? What happens next? You take the solution into use and it is simple and intuitive. But still. What do you do when an error occurs? Or when you have a question? Or when you've had the solution for a while and you see that you want to make some adjustments?

The answer to these questions are Sariba Customer Excellence. We have taken SAP HR-Support one step further and we are putting you at the top of our agenda. We are experts in SAP HXM and SAP SuccessFactors , and we have highly skilled technical consultants, so you do not have to. We know that keeping up to date with all the latest in SAP, both functionally and technically, is a big and demanding job, and we consider this our job. In this way you can be an expert in your field, and we will take care of your solution, when ever you need us to.

SUPPORT AT THE LEVEL YOU NEED

When you enter into a support agreement with us, you get so much more than support. We will of course solve all cases you may submit via our user-friendly support portal, but in addition we will focus on you and your solution, and make sure that you are well taken care of.

A support agreement with us includes a separate Customer Success Manager (also called CSM). And here we believe there is a lot of value, both for you and for us. Your CSM is not only highly skilled, but he or she will be dedicated to you and your solution. In other words, the CSM's responsibility will be to know what is right for you and your solution. In this way, we make sure to give you good advice and the guidance you need throughout the year.

ACCESS TO THE SKILL YOU NEED

When you enter into an agreement with us, you get access to cutting-edge expertise in both SAP HCM and SAP SuccessFactors . You get the benefit of our local resources, who both know and understand the local regulations, while at the same time you get access to our network of international expertise if needed.